Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange on dip fruit, custom cakes, cake pops, cupcakes, cheesecakes, pies, cheesecake glasses and cookies.
Deposits - Your initial deposit of 50% reserves your event date and is non-refundable nor transferable. Rush orders may be subject to a fee due too heavy volume of pre booked orders last minute orders are to be paid in full plus a rush fee will applied.
Once a menu item has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with refund policies stated above.
We bake one day and decorate the next. If you need to postpone your food item for another date, we require at least one week notice. we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the food item elements. If you'd like to change the flavor of your cake, cake pops, cupcakes, cheesecakes, pies, & cheesecake glasses we require a 3 day notice large events require 1 week notice of flavor or color change. 3D Cakes require at least one week's notice if changes want to be made to the cake or to change the date.
Menu Items flavor and texture are subjective. Refunds requested due to flavor or texture after menu item has been accepted and picked up will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the menu item flavor or texture is determined not to meet our standards (Our menu items are tasted daily to in sure highest possible quality). Quality determination is solely at the discretion of Akin Bakin LLC.
Our cakes are exceptionally moist. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of certain menu items to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. DEPOSITS ARE NON-REFUNDABLE. If you cancel a order before we have a chance to deliver it to you, there is NO Refund. If you pre-paid in full, or placed a partial deposit, you will NOT get a refund even if you cancel your order before we have a chance to deliver it to you or third party as advised.
Allergens- Our products may contain or come into contact with chocolate, eggs,milk, wheat, nuts, soy and other allergens. You must agree to notify your guest of this risk and hold us harmless for allergic reactions.